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Designed for Roatan residents who are involved in the cruise/tourism industry, this one-of-a-kind educational program provides participants with opportunity to interact with hospitality industry experts to enhance their customer service skills and expand their knowledge of the cruise industry.
In addition, the program allows participants to develop a better understanding of cruise passenger expectations while improving their communication and leadership skills.
The intensive seminars, which kick off in November, include a full day of training at the Mahogany Bay Cruise Center, a visit to a cruise ship in port, and a luncheon on board. Upon successful completion of the program, participants will be issued a graduation certificate by Johnson & Wales University.
“This course will help our society to be conscious of customer needs and will enable us to offer a higher quality experience of our hospitality in Roatan,” Mayor Julio Galindo of Roatan.
“On behalf of our Institute of Tourism and myself, we give our full support for this project, that I am sure will be a success,” Mrs. Synthia Solomon, Vice Minister of Tourism.
“This project will help very much our Union and elements, to provide cruise ship passengers a service of quality and value,” Mr. Angel Cerrato, Adalid Funez, Sergio Romero and Sait Sanchez Duarte, from the four taxi associations on the island.
“I feel it is our commitment to prepare our people to provide the best quality service and become more competitive among the Caribbean destinations. Our people deserve the opportunity to receive this type of much-needed training to face this fast growing industry in our islands,” said Romeo Silvestri, Congressman of the Bay Islands.
“This course has never been before offered in Roatan and certainly a great opportunity for the Roataneans and cruise lines to work together for the benefit of all tourists visiting this beautiful destination,” said Jose Negron, Director of Port Operations of Carnival Corporation & plc. “Mahogany Bay Cruise Center, Johnson & Wales University, and Carnival Corporation & plc wish to thank the Mayors of Roatan, the Vice Minister of Tourism, Congressman of Bay Islands and the Taxi Associations for their support of this important program,” Mike Reimers, Port Director of Mahogany Bay Cruise Center added.
The course is open to all Roatan residents. The cost is 100 Lempiras per student. Tourism employers in Roatan are encouraged to sponsor their employees to participate in the program. Employees of local and federal government agencies that engage in tourism on the island are also encouraged to participate.
Opened in 2009, the Mahogany Bay Cruise Center encompasses 20 acres of waterfront property and includes a two-berth cruise terminal that can accommodate up to 8,000 passengers daily. A joint project of Carnival Corporation & plc and Roatan businessman Jerry Hynds, the facility hosts approximately 200 annual ship calls, accounting for 500,000 passengers a year.
For additional information or to obtain an application for one of the seminars, e-mail training@mahoganybaycc.com or call the receptionist at (504) 445-2221 or 445-2223.
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